Immigration Assistant Volunteer @ Manchester Metropolitan University Students' Union

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Immigration Assistant Volunteer

About organisation / project

Europia is a registered charity and community development organisation established in 2008. Our friendly team of staff and volunteers are committed to supporting and empowering European nationals in Greater Manchester.

Europia offers services ranging from legal advice, benefits advice, EUSS application assistance and Emergency Funds for the most vulnerable in our communities. Europia also organises community development and wellbeing groups such as the Europia Art Collective, the Europia Roma Project and the Europia Women’s Group.

Through our practical community and well-being projects, advice and legal sessions we make people feel at home, connect them with their local communities and give them the knowledge and skills they need to make their hopes and dreams a reality. Please navigate through our website to find out more about the work we do.

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The Immigration Assistant Volunteer role at Europia is an excellent opportunity to make a meaningful impact while gaining valuable experience in immigration services. As a volunteer, you will assist the immigration team by managing communications, updating client records, and supporting casework. This role offers a chance to develop essential skills in case handling, administration, and client support, with training provided on Salesforce and effective case management. With a flexible commitment of 4-6 hours per week and a hybrid working model, this position is ideal for individuals eager to contribute to a supportive team and help clients navigate complex immigration processes.

Additional information Hide[-]

Required Role

Immigration Assistant Volunteer

Key responsibilities

1. Email Management: a. Monitor the immigration team’s email inbox. b. Respond to general inquiries and direct cases as appropriate. c. Allocate tasks for Salesforce case creation, collaborating with team members like the Immigration Officer. 2. Data Management: a. Update client spreadsheets with new case details and relevant information. b. Maintain accurate records and track the progress of cases. 3. Client Support: a. Assist in returning calls to both new and existing clients to provide updates or gather information. b. Help manage incoming client phone calls, ensuring timely responses. c. If possible, attend the office or drop-in sessions once a week to provide in-person assistance with client interactions and support our Immigration Officer in handling client queries.

Mandatory SkillsHide[-]

Administration and Clerical
Communication
Positive attitude
Research
Team Work
Self Management

Desirable Skills

IT, Computing and Web Skills
Office IT (Word, Excel etc)

Skill to gain

Administration and Clerical
Communication
Confidence
IT, Computers and Web Skills
Office IT (Word, Excel etc)
Research
Team Work
Time Management
Self Management

When can you do this role/Calendar

Minimum commitment level: Once a week

Start Date: 29-01-2025

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

MORNING

AFTERNOON

EVENING

Location

St.Thomas Center, Ardwick Green N, Manchester M12 6FZ, UK

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You need to have an active account on this website
You need to have an active volunteering account
You need to have fully completed the volunteering profile set-up