Communities Assistant

£13.68 per hour (holiday pay included)

This is a zero-hours contract designed to offer flexibility around your studies. Shift patterns typically comprise of a minimum of 3 hours per week during term time.

Are you passionate about societies and sports clubs?

Do you have a flair for admin and love being organised?

As an Communities Assistant, you'll be the first point of call for students coming into the office for support with societies and sport clubs. You'll be facilitating the administration and delivery of student activities at the Union.

Who are we?

Located in the heart of Manchester, The Union is part business, part charity, part membership body. Operating independently from Manchester Metropolitan University, our aim is to support and represent each one of our student members. Each year our growing team of around 50 full time and up to 100 part time staff, work alongside elected student leaders to make change, improve lives and help fulfil student potential.

The Union is one of 550 students’ unions across the country. And we’re one of the most exciting - with over 38,000 student members and 100 student groups, a huge range of services and a bold strategy.

What's the job?

The purpose of this role is to be a first point of call for students coming into the office for support with societies and sport clubs. The Communities Assistants will facilitate the administration and delivery of student activities at the Union.

Main activities / tasks

To act as the main point of contact for current and potential Student Groups and student volunteers
To assist with enquiries from student groups regarding financial and other matters
To receive and respond to student queries both in person, by email and telephone
To provide effective support to Student Groups and student volunteers
To support the team in the administration of processes related to the operation of the department, including but not limited to financial processes and those related to student group activity
To collate documents and records as required and maintain a filing system and databases
To advise the Education Development and Communities Manager of any issues relating to discipline, H&S or failure to comply with policies
To attend and support key events including but not limited to Welcome and Welcome Back events

Qualifications

You must be a student of Manchester Metropolitan University for the 2025/26 academic year

Experience

Experience of working in a customer service environment
Sports or Society Committee Member (desirable)

Knowledge and skills

Appreciation of the differing needs of different student groups
Experience of working in within a membership led or volunteer organisation (desirable)

Personal attributes

Independent and self-reliant, able to work effectively without close supervision
Excellent interpersonal skills, able to build appropriate relationships with people at all levels, and to deal with sensitive topics with tact, diplomacy and positivity
Ability to listen well, empower and motivate others
Good level of computer skills; including knowledge of Microsoft Office packages
Excellent verbal and written communication skills, with confidence in speaking to large groups of people

Values and ethics

Understanding of and commitment to the principles of equity, inclusion and diversity, and The Union’s values

Why apply?

There has never been a better time to work for The Union. Based just off Oxford Road, in the centre of vibrant Manchester, The Union will train you thoroughly, reward you well and encourage you to build a long-term career that inspires you.

The exact opposite of corporate, we’re progressive, creative individuals working to make a difference in unconventional workplaces. In return for your passion and experience, we offer the flexibility for work-life balance, a competitive salary for the non-profit sector and excellent holiday allowance.

We’re committed to equality of opportunity for all. We welcome applications from all protected characteristics and are particularly interested in applications from people of colour and disabled people.

We want to support diverse and inclusive work environments and are actively looking for people who share our values.

Apply now

Take a look at the job description and person specification.

Fill in the application form and equal opportunities form.

Closing date: 12:00 noon, Friday 1 August

If you're successfully shortlisted, we'll see you at an interview in August - please check the application form for the interview dates for specific roles.

Work somewhere professional but different. Build a career with students' unions.